The Influence of Commerical Bank Automation on Deposit Mobilisation

Abstract

This study was set to establish the influence of commercial bank automation on the deposit’s mobilization at Nakatunya municipality, Soroti city. The purpose of the study was to examine the various bank automation tools used by commercial banks, to examine the deposits mobilization of commercial banks and to assess the relationship between commercial bank automation and the deposits mobilization The study was carried using descriptive research method. The sample size of 25 respondents was used. The study used qualitative and quantitative techniques to analyze the data collection, data analysis was done through transforming information got to a more representative way, simple frequency tables, percentages and graphs was employed to facilitate analysis in order to establish the relationship between the variables The findings show 90% of the respondents agreed with the view that the coming and use of automated banking has improved deposits mobilization, 75% agreed that they were very safe under the automated system The study recommended more aims should be established in all sub towns throughout the country so as to increase accessibility of bank services and attract more customers to the bank. Training sessions should be arranged to enable ignorant customers learn the application of automated banking tools, as on many occasions the system break down as a result of wrong entries made by customers while using automated machines