THE IMPACT OF INFORMATION COMMUNICATION TECHNOLOGY ON SUPPLY CHAIN OPERATIONS IN SERVICE DELIVERY.CASE STUDY: CENTURY BOTTLING COMPANY COCA-COLA, NAMANVE BRANCH.

Abstract

This study looks at how the adoption of Information and Communication Technology has affected supply chain operations in service delivery, focusing on Century Bottling Company, Coca-Cola's Namanve branch. In modern times characterized by dynamic business environments, ICT has become vital in operational efficiencies, streamlining processes, and bettering decision making in supply chains. It will explore how different ICT tools and systems influence inventory management, order processing, logistics, and, ultimately, service delivery in the beverage industry. This study employs a case study approach in collecting qualitative and quantitative data through the use of questionnaires and interviews with key personnel. The findings are certain to highlight how ICT has hugely facilitated immense improvement in operational efficiency and service delivery, yet system integration challenges and training needs persist. The study helps embed knowledge on the crucial role that ICT now plays within contemporary supply chains and provides insight for companies looking to optimize their operations through technology adoption.