The Impact of Technology on Service Delivery in Non- Government Organization: A Case Study of Namalembe Village in Bubito Zone Under Childrens Concern Africa, Kamuli District

Abstract

This study is as a result of an academic research entitled “The impact of technology on service delivery in non-governmental organizations. A case study of Namalemba village, in Bubito zone, Kamuli District.” The purpose of this study is to understand the impact of technology on service delivery in NGOs. It bore objectives that aimed to assess the challenges faced while using technology to enhance service delivery, and the benefits encountered while using technology in service delivery in CHICONA. A few challenges that were identified included technical issues and downtime, digital divide, and inadequate knowledge of operating systems1. Furthermore, some recommendations are identified to fix the gaps, and challenges that are identified during the study held at CHICONA located in Kamuli district of Uganda. These include adequate training availed to employees, disposing away of digital divide, regular update of systems, effective communication, provision of adequate ingredients to enhance technology, etc. CHICONA needed and needs a strong adherence to technology in order to top the competition and avail the best quality of services to its clients in a short lead time while meeting its demand and supply levels.