FINANCIAL MANAGEMEMNT AND SERVICE DELIVERY

Abstract

The study investigated the effect of financial management practices on service delivery in Mukono municipality. The objectives of the study were were (i) to investigate the effect of revenue mobilization on service delivery in Mukono municipality. (ii) to investigate the effect of budgeting process on service delivery in Mukono municipality and to investigate the effect of internal controls on service delivery in Mukono municipality The study will use descriptive research design. Both quantitative and qualitative approaches will be used. A sample of 80 respondents will be sampled and both questionnaire and interview guide will be used to collect primary information from the respondents.

The study revealed that 65.38% of the respondents agreed that Mukono municipality has experienced an increasing tax base. In addition 73.07% of the respondents disagreed that Mukono municipality includes all stakeholders while drafting the budget. Furthermore 74.35% of the respondents disagreed that human resource controls are flexible to the technocrats needs of Mukono municipal council. Increase tax base enhances on the availability of local revenue which leads to effective service delivery. Lack of adequate mobilization capacity affects service delivery. Lack of transparence affects service delivery in Mukono municipality. Effective planning of activities during the budgeting process, effective monitoring of activities within the budget framework, feedback to the municipal council on budget implementations effectively leads to execution of budget activities which enhances service delivery in Mukono municipality. Having risk assessments leads to mismanagent of funds. Following of PPDA act limits fraudulent activities and enhances on effectiveness in service delivery. The study recommends that Mukono municipality should enhance on accountability and tighten tax assessment process. In addition the study recommends that participatory budgeting process should be emphasized. Furthermore the municipal council should come up with safety measures like security keys on all accounts